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Masterclass Video Not Working
Masterclass Video Not Working

In this article, we will explain how to troubleshoot any issues that you might be experiencing with our masterclass videos.

Nikita Leonovets avatar
Written by Nikita Leonovets
Updated over a week ago

Diving into our masterclass videos at UpFlip is an exciting opportunity to learn from industry experts and gain valuable insights. However, technical glitches like audio issues or video playback problems can sometimes disrupt this experience. In this article, we'll guide you through simple troubleshooting steps to ensure you can fully enjoy our masterclass content.

Resolving Audio and Video Playback Issues

When encountering audio or video playback issues, rest assured that there are steps you can take to quickly get back on track. Follow these troubleshooting tips to troubleshoot and resolve common problems:

  1. Check for Ad-Blockers

    If you're experiencing audio or video issues, the first thing to consider is whether you have an ad-blocker enabled in your browser. Ad-blockers can sometimes interfere with the proper functioning of media elements on webpages.

  2. Disable Ad-Blocker and Refresh

    If you do have an ad-blocker enabled, disable it temporarily for the masterclass page. After disabling the ad-blocker, refresh the page and attempt to play the video again.

  3. Try an Incognito Tab

    If disabling the ad-blocker and refreshing the page doesn't resolve the issue, try opening the masterclass page in an incognito or private browsing tab. This eliminates potential conflicts caused by browser extensions or settings.

  4. Contact Us for Assistance

    If the above steps don't yield the desired results, don't worry. Our dedicated support team is here to help. Reach out to us with details about the issue you're facing, and we'll work to find a solution.

Our Commitment to Your Experience

At UpFlip, we're committed to ensuring that your learning experience is as seamless as possible. Technical glitches can be frustrating, but by following these troubleshooting steps, you can quickly overcome them and continue benefiting from our masterclass content.


Masterclass videos provide a wealth of knowledge and insights, and we want to make sure you can access them without any hindrances. By checking for ad-blockers, disabling them if necessary, trying an incognito tab, and reaching out to our support team if needed, you can troubleshoot and resolve most issues that may arise. We're here to support you in your learning journey and ensure that you have the best possible experience with our masterclass videos.

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