At UpFlip Academy, we’re committed to making your experience as clear and rewarding as possible. We’ve heard from some of you who were surprised to see a charge after signing up for our free trial, and we’re here to explain why this might happen and how we ensure transparency every step of the way.
How the Free Trial Works
When you sign up for an UpFlip Academy free trial, you get full access to our membership benefits—courses, resources, and community support—without any upfront cost for the trial period (10-days). If you continue past the trial, your subscription begins, and you’re charged based on the plan you selected (monthly or annual).
Why Some Users See a Charge Right Away
If you noticed a charge immediately after starting your free trial, it’s likely because you chose to take advantage of our special offer. Here’s how it works:
Special Offer Page: After signing up for the free trial, you’re directed to a one-time offer page. This page gives you the chance to skip the trial period and unlock a significant discount on your UpFlip Academy membership.
Immediate Charge for Accepting the Offer: If you decide to claim this special offer, your membership starts right away, and you’re charged the discounted rate immediately instead of waiting until the trial ends. This means you get instant access to all membership benefits at a lower price, but it also skips the free trial period.
How We Ensure You’re Informed
We know clarity is crucial, so we take extra steps to make sure you understand what happens when you claim the special offer:
Clear Disclosure: Below the “Claim Offer” button on the special offer page, we explicitly state that clicking it will start your paid membership immediately and charge your card, skipping the free trial.
Confirmation Popup: After you click “Claim Offer,” a popup appears asking you to confirm your choice. This popup reiterates that you’ll be charged the discounted rate right away and that your free trial will end.
These measures are designed to help you make an informed decision. If you were charged, it’s because you actively chose the discounted membership offer, and we processed the payment as outlined.
What to Do If You’re Confused or Have Questions
We’re truly sorry if the process felt unclear or caught you by surprise—it’s the last thing we want! If you’re unsure about the charge or need help, here’s what you can do:
Check Your Account: Log in to your UpFlip Academy account and visit the billing settings at https://academy.upflip.com/settings/?sub=1. Click “Manage” in the subscription section to view your invoices and confirm the charge details.
Contact Us: Reach out to our support team at [insert support email, e.g., [email protected]] or reply to any of our emails. We’re here to explain the charge, review your options, or assist with any concerns. If you’re within our 30-day money-back guarantee (or 90-day for some plans), we can explore refund eligibility.
Share Feedback: If something about the offer page or process wasn’t clear, let us know! We’re always improving based on your input.
Why We Offer the Special Deal
The special offer is our way of rewarding you for jumping in with UpFlip Academy. By skipping the trial, you lock in a lower rate and get uninterrupted access to our full suite of tools and resources to grow your business. We’ve found that many members love this option, but we’re committed to making sure it’s 100% clear when you choose it.
We’re Here for You
We value every member of our UpFlip Academy community, and we’re here to make your experience amazing. If you’re feeling uncertain about the charge or your membership, please don’t hesitate to reach out. We’ll work with you to ensure you feel confident and supported.
Thank you for choosing UpFlip Academy. We’re excited to help you achieve your business goals!
Warm regards,
The UpFlip Academy Team