Why Use the Stripe Customer Portal?
The Stripe Customer Portal is a secure, easy-to-use platform where you can cancel your membership, update payment methods, view invoices, and manage your account details in one place.
Step-by-Step Guide to Cancel Your Membership
Access the Customer Portal
Visit our Customer Portal at: UpFlip Academy Members Portal
Log in using the email address associated with your UpFlip account. If you don’t have an account, click “Sign up” to create one or reset your password if needed.
Navigate to Subscriptions
Once logged in, locate the Subscriptions section on the portal dashboard. This shows your active membership details, including the plan name and billing cycle.
Cancel Your Membership
Click on your active membership (e.g., “UpFlip Membership”).
Select Cancel Subscription from the available options.
Choose when to end the membership:
Immediately: Cancels your membership right away. No further charges will apply.
At the end of the billing period: Allows access until the current period ends. No new charges will occur after this.
If prompted, select a cancellation reason (e.g., “No longer needed” or “Other”) to help us improve. You can add optional feedback in the text box.
Confirm the cancellation by clicking Cancel Subscription.
Verify Cancellation
After canceling, you’ll see a confirmation message in the portal.
Check your email for a cancellation confirmation from UpFlip or Stripe, sent to the address linked to your account.
If you chose “end of billing period,” ensure your access ends at the period’s conclusion.
Managing Other Account Details
The Stripe Customer Portal also lets you:
Update Payment Methods: Add a new card or delete an existing one under Payment Methods. You must maintain at least one payment method for active memberships.
View Invoices: Check your billing history in Invoices to see past payments or download receipts.
Update Billing Information: Edit your name, email, or address in Billing Details.
Important Notes
Refunds: If you’re seeking a refund, see our How to Request a Refund article. Refunds are available within 90 days of the first payment.
Pausing Instead: To pause your membership, see How to Pause Your UpFlip Membership.
Reactivation: You cannot reactivate a canceled membership. To rejoin, create a new subscription at upflip.com.
Need Help? If you encounter issues, email us at [email protected] or use our live chat.
Common Questions
Can I cancel within the UpFlip Academy? Yes, just navigate to your billing settings and you will see an cancel button next to your subscription.
Can I cancel without logging into the portal? No, cancellations must be done through the Customer Portal for security. Contact support if you can’t access your account.
Will I lose access immediately? It depends on your choice: immediate cancellation stops access instantly; end-of-period retains access until the period ends.
Can I get a refund after canceling? Yes, if within 90 days; see How to Request a Refund.