At UpFlip Academy, we value your satisfaction and strive to ensure that all our members find great value in our courses. We understand, however, that circumstances may vary, and we are committed to honoring our 30-day money-back guarantee.
Our refund policy
We believe in the quality of our platform and offer a 30-day money-back guarantee for all our payment options. From the date of your first payment, you have exactly 30 days to request a refund if our courses, network or ideas don't meet your expectations. This policy is designed to provide you with enough time to evaluate our offerings fully and ensure they fit your needs.
How to request a refund
Below you will find all the steps necessary to request a refund at UpFlip Academy. If anything is unclear, please don't hesitate to reach out to us at [email protected].
Step 1: Log in to your account
Start by logging into your account at academy.upflip.com.
NOTE: If you no longer have access to your account, please visit support.upflip.com and send us a message, and we will take care of the refund process for you.
Step 2: Access the chat widget
Click on the chat widget located in the bottom right-hand corner of the screen. Ensure you are on the home tab within the chat widget.
3: Navigate to create a ticket
Scroll to the bottom of the chat widget where you will find a section titled "Create a ticket." Select "Request a refund" from the options available.
4: Complete the refund form
Fill out all the required details in the refund form. Be sure to provide accurate information to facilitate a smooth refund process.
5: Submit your ticket
Once you have filled out the form, submit your ticket. Our dedicated support team will review your request and initiate the refund process within 1-2 business days.
6: Email confirmation
After submitting your request, you will receive an email confirmation detailing the status of your ticket. This email will ensure that we have received your refund request and are processing it.
7: Refund processing
Once approved, the refund will be processed back to your original method of payment. Please allow 5-10 business days for the funds to appear in your account, depending on your bank or payment provider.
Your satisfaction is our top priority at UpFlip Academy, and we hope that our straightforward refund process makes your experience as hassle-free as possible. If you have any questions or need further assistance, please do not hesitate to reach out. We’re here to help and ensure that your experience with us is positive, even if you decide to request a refund.